Setting time based routing for a menu option

When configuring your system you may find the need to have certain departments open at different times. If this is the case, you can use an internal number with time-based routing to get calls routing as required.

To create an internal number you would need to log into the Dial 9 Portal.

If you are not familiar with this process a guide for logging into the Dial 9 Portal can be found Here.

Once you are logged in you will see the option for Numbers.

In numbers, you will have the option for Internal numbers.

Once you have selected to Add a new internal number you will need to enter the internal number you want to use, an example would be 601. Once you have chosen a number you will need to enter a name and select a destination. The destination would need to be the group/queue/extension that you want the specific option on the menu to ring.

You would then go to your menu and set the option destination as the internal number.

You can now create your time-based route and apply it to your newly created internal number.

Once the configuration is complete, when someone calls in and selects the relevant option the internal number will be dialled and the call routing will be used.