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A bit about our team and our company
Dial 9 Communications is a full-service VoIP communication company offering first rate service & support.
Who are we?
A small company with big ideas, Dial 9 aims to provide the best VoIP phone services in the UK. We were established in 2011 and are a young, friendly and highly innovative company that is committed to providing the best possible service from our base in Dorset. We know the value of being able to receive help and support whenever it’s needed, and that’s why we take customer service so seriously.
The Dial 9 Difference
We know we are different to others and here are the 4 key reasons we believe we’re the company to provide you with the best possible phone service for your business.
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Support & Reliability
Whether you’re just getting started with us or are a long term customer, we want you to enjoy the highest standards of customer service and support. Your problem will always be our problem, and we will always work hard to make your experience with Dial 9 the best it can be.
We aim to be transparent in everything we do, from our clear pricing policies to the way we manage your data. We recognise our responsibilities to our customers and work hard to make sure we provide a secure and reliable service that gives you peace of mind.
Knowing that making and receiving calls is important to your business means we’ve invested in ensuring our platform is as reliable as possible. We have multiple redundant systems in place in our own infrastructure, and we work with multiple other telecoms providers who all employ similar technologies to ensure maximum availability.
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Ambition
Dial 9 has always been ambitious - you have to be to enter a market like ours where there are thousands of competing companies all offering the same service. That doesn’t scare us though! We believe in our product and in the ways in which we’re different to our competitors. As soon as you join Dial 9, we hope you’ll see how we’re different to everyone else - whether that’s from our friendly team, the ways in which we go the extra mile to help and welcome you as a customer or just from the flexibility and ease of use of our services.
Our ambitious nature doesn’t stop there, we’re always looking at ways to add new products, services, tools and features to help you best run your business and get the most value for money.
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In-house development
One thing that sets us apart from many other VoIP & telecoms companies is that our platform - Dial 9 Connect - has been developed in-house by our own enthusiastic team of skilled software & telecoms engineers. Many companies simply resell offerings from other providers or use other platforms over which they have no direct control. At Dial 9, we have the flexibility to mould and nurture our own offerings to meet the exact needs of our customers.
Our web-based portals and mobile apps are also designed in-house with the needs of our customers in mind. We’re sure you’ll love using these and we’re always receptive to new suggestions or ideas.
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Affordable for small business
We’re a small business so we know that it’s important to you to keep your costs under control. That’s why we’ve created easy to understand pricing at a price point that’s affordable to you. This doesn’t just apply to our phone systems but also to our call prices too. We don’t tie you into long term contracts and offer a 30 day money back guarantee so there’s no risk to you whatsoever.