Number porting

One important aspect of the Dial 9 service is number porting. This process allows you to transfer your existing number over to your Dial 9 account.

To make your number port as seamless as possible we have highlighted some important points during this process.

The porting process:

• You start by sending us a copy of a recent bill from your current provider.
• We will generate a letter of authority (LOA) for you to check, sign and return.
• We will then submit the port request.
• We will receive a response from your provider, in the form of a rejection or an acceptance. We will notify you and take action as appropriate. If the port has been rejected, we will provide information as to why and advise what you may need to obtain to ensure that a new attempt is successful.
• We will allocate the number(s) to your Dial 9 service once we have had acceptance of the port request from your current provider, and assist with any configuration that may be required.
• The numbers(s) will be ported on the previously agreed porting date and you will be notified once the port has been completed.

We will go into these steps in more detail below.

Letter of authority (LOA)

We will complete an LOA on your behalf that you need to sign and return to us. This gives us the authority to speak to your current provider and request that they port your number(s) over to ourselves.

To get started, we require that you send us a recent bill from your provider. Once we've received the bill, we'll complete the LOA for you and contact you if any further information is required.

The completed LOA will then be sent to you via email to be signed and returned.

Port submission

Once we have received the completed LOA from you, we will submit the port to your current provider. The completion will be requested as either on a date of your choosing or based on the standard lead time that is appropriate for the order.

More information about standard lead times can be found here.

Response from your provider

We expect to have an initial response from your provider within the specified guidelines. If we do not hear from them within this time, we will chase them as appropriate until an appropriate response is received.

We will keep you informed of any delays in the process.

Once we have a response, we will advise you what steps need to be taken.

In the case of a rejection, we will provide the reason for the rejection and what steps you can take to ensure a resubmitted port attempt is not also rejected. Further information about common rejection reasons and actions that can be taken can be found here.

If the port is accepted, we will allocate the number(s) to your service and assist with any configuration that may be required. The port will not actually complete until several days later, which gives us adequate time to be able to ensure that your service is up and running beforehand.

Port completion

The port will complete on the previously specified date, which we will have you informed you of when we first received acceptance from your provider.

The port will normally complete during the morning of the completion date, but if there are delays we will chase the range holder and keep updated during the day.

Once the port has been completed, the number(s) will be tested and you will be informed once everything has been verified to be working correctly.