How to create a voice greeting

What are greetings?

You can record & upload files which can be used throughout your phone system in various ways. For example, when a menu is accessed or as a voicemail greeting. You can also generate your own greetings by simply entering your script.

Creating and editing greetings

To create a custom greeting you will need to log into the Dial 9 Portal.

If you are not familiar with this process a guide for logging into the Dial 9 Portal can be found Here.

Once you are logged into Dial 9 Connect you will select the option for Features > Greetings

In Greetings you will have the ability to create a new text-to-speech greeting, upload a greeting and edit existing greetings.

Text to speech

To use the text to speech feature you will need to type your greeting into the text box available, select your required voice and press Preview.

Once you are happy with your greeting just enter a name for the greeting and press Save greeting. If you wish to edit the greeting just press Make changes.

Upload a greeting

You can upload MP3 or WAV files here. We recommend WAV files (8bit, 8000Hz mono) for audio that sounds best when played down a telephone.

To upload a pre-recorded greeting simply select the Upload your own file option on the right of the screen.

You will now need to browse your computer, select the file to use and press open.

The file will now be uploaded to the system.

The time to upload will depend on file size and internet speed.

Editing a greeting

Once a greeting has been added to the system you have the options to play the file, download the file or delete the file.

Fine-tune your preferences

There are a number of cookies we need to use in order for our website to work properly. These cannot be disabled.

However, you can disable non-essential cookies for the third-party services we use, to help us provide better customer support, measure the performance of this website and run more effective marketing campaigns.

We use Google Analytics to measure the performance of our website. We do not store any personal data and your IP address is anonymised.

Off
On

We use a live chat service called Natterly so we can privide support to you where available. Various cookies are stored so chats remain active when you change page.

Off
On

We use various tracking cookies to help us measure the performance of our marketing campaigns and show you content and promotions we think you’d be interested in.

Off
On
Allow all
Update your preferences

Hello there!

This website uses cookies in order to provide you with the most relevant information. Please accept cookies for the best experience.

For more details see our Privacy Policy.

I’m OK with that
Cookie preferences