Number porting lead times

Depending on the complexity of the port request, the port can take varying times to complete. Below we have the minimum lead times for each of the port types.

All times shown below are approximate, and a minimum.

• Single Line Geographic Import - 4 to 7 working days
• Single Line Geographic Import with greater than 10 lines porting at the same installation/time - 14 to 17 working days
• Multi-Line Geographic Import (30 lines/channels or less) no DDI - 7 to 10 working days
• Multi-Line Geographic Import (31 - 150 Lines/Channels) and/or DDI ranges are included - 10 to 13 working days
• Complex DDI - 22 to 25 working days

If you have a specific date that your customer requires the port to be completed, you would need to make sure the port is requested within the guidelines above.

Requesting a single line port to be done the next day, or for a multi-line port to be completed within a working week would be unsustainable requests.