VoIP is transforming business communications. With its flexibility and ability to support working regardless of location, it’s a service that continues to grow in popularity.
For Managed Service Providers (MSPs), adding VoIP solutions to their offering has clear business advantages and benefits for customers. That’s why if you are an MSP and don’t yet offer VoIP, now’s the time to change that.
Why add VoIP to your offering
It's key for any business to be able to provide a variety of services that directly benefit its customers. As time passes, that range of services will change and flex depending on the market and customer needs. One service that’s establishing itself as a key offering is VoIP.
With remote working firmly embedded in the workplace, businesses need a phone system that’s robust, reliable, and hassle-free. That’s why so many are turning to VoIP.
Read on to take a look at the benefits to your customers of adding VoIP to your offering.
Flexibility
With the rise in remote working, businesses need to provide a reliable way for employees to communicate with each other and with customers. A traditional “on-premise” system simply doesn’t provide the flexibility and scalability that a cloud-based system can. With a cloud-based phone system, you’ve got flexible technology that’s fully functioning at home, in the office, or on the go.
Efficiency
The features included in VoIP systems are designed to create efficiencies and a professional way of working, so the level of service doesn't vary, regardless of whether you’re in the office or at home. With call forwarding, voicemail, call routing, automatic receptionist, and many other features, it’s easy to improve customer service while saving time.
Looking to the future
VoIP solutions are designed with flexibility in mind. It’s easy to add or remove users and features as needed. For businesses in a growth phase, this allows them to tweak their package depending on their current needs rather than having to opt for a pricier package before they’re ready for it, just in case.
Advantages to MSPs
As an MSP there have to be benefits for you to make adding a new service a worthwhile venture. With VoIP those advantages are loud and clear.
Ongoing revenue
VoIP solutions can be a great income stream, with lower overheads and their ease of management, the return on investment is a reason to look into whether it fits into your current offering. With minimal set-up costs to your business and no additional investment needed, VoIP solutions offer a recurring monthly revenue stream rather than a one-off referral making them a positive addition to your services.
Competitive advantage
VoIP is a growing marketplace. Incorporating VoIP services into your offering anticipates a change in your customers' needs and allows you to gain a headstart on others in your sector to capitalise on being ahead of the curve. By working with a trustworthy VoIP provider, you can add value to your brand, offering a high-quality, reliable service at a great price, which will solidify your place in the market.
Extended service offering
Building a robust business requires having multiple strings to your bow. You don’t want to be in a position where a customer asks for a service that you don’t offer, which causes them to go elsewhere. Incorporating VoIP solutions into your offering extends your services and increases your potential market share.
How to get started
There are a lot of different VoIP reseller options on the market. The best starting point is deciding what your requirements for a partner and their product are, and looking for partners that focus on those areas.
Remember - not all partner programmes are created equal.
Knowing exactly what you need will allow you to talk to companies, demo their products, and make the right decision for you, your business, and your customers.
Partnering with Dial 9
We’ve been innovating in the VoIP industry for many years, we’re truly passionate about what we do and pride ourselves on providing a platform that allows partners to share our passion.
What makes our platform unique is that it’s designed and built in-house, which means we can act quickly if we need to tweak or add a new feature. With our development team based in the UK, we know that it’s fast, secure, and, most importantly, reliable.
Customer satisfaction is one of our utmost priorities and in our most recent survey, we found that 100% of our customers were satisfied with our service and rated our call quality 9.1. It’s not just our customers who are happy, based on our recent partner survey, 100% of our partners said they are satisfied with their Dial 9 partnership.
As a Dial 9 partner, you create your own flexible price plans to suit your business model. You’ve got full control over call costs, call bundles and discounts - in short, you’re in complete control of what you’re selling. Our platform also has built-in invoicing and payment processor integrations, making your invoicing and billing much easier.
We understand that you want your brand in front of your customers. That's why you can white-label our VoIP services for your customers. Everything from the web interface to hostnames, email addresses and phone numbers can be customised. So from the customer perspective, it’s your product.
When you’re a Dial 9 partner, you’re calling the shots, but that doesn’t mean we won’t help you every step of the way. Find out more about becoming a Dial 9 partner.
What next?
The exact process of incorporating VoIP into your product offering will often vary depending on the provider you choose. Here at Dial 9, we strive to make the onboarding process as smooth as possible, enabling you to quickly offer VoIP solutions to your customers.
For any MSP looking to expand its services and stay ahead of the game, VoIP solutions could be the answer. With clear benefits both to customers and as a partner, and in a growing market, this is a service that will add value to your business.
Schedule a demo with our team today and get the ball rolling to become a Dial 9 partner.
