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Backstage

Tips and tricks about the various things that go on behind the scenes at a UK software development company.

Using SIP3 for call traffic analysis

Within Dial 9, we utilise a number of tools for call monitoring and analysis. One particular service we use, especially when it comes to customer support, is SIP3.

Porting - explained

If you're looking at changing your phone provider, you'll most likely want to transfer your existing number across to the new provider so that your customers can still reach you...

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