When it comes to running a business, having the right communication system in place is essential. Whether talking externally to customers or suppliers or communicating internally - it’s vital to have a system that supports your business rather than hindering it.
Beyond its functionality, it’s also crucial that your communication costs aren’t spiralling out of control. That’s where VoIP solutions come in. These affordable, flexible solutions offer small businesses the opportunity to embed high-quality communications in their business without paying over the odds for it.
What is VoIP?
Voice over Internet Protocol, or VoIP as it is more commonly known, is a technology that allows you to make and receive voice calls over the Internet instead of traditional landlines. That means that you can route calls to your mobile, laptop or desktop phone providing more flexibility.
With a traditional landline communication system, you’re tied to one location, often locked into a long and expensive contract, and you’re limited in the features and functionality available to you. VoIP offers more options for scaling up or down your communication capacity making it a favourable option for businesses looking to control their costs.
Discover more about how VoIP works.
Why VoIP is great for small businesses
Small businesses constantly change making it difficult to predict their communication needs in advance. VoIP solutions can grow with the business, adding or reducing lines and being billed accordingly. Providing the business with more control over its costs and a communication system that’s fit for purpose.
Furthermore, with VoIP solutions supporting a hybrid work set-up, and the ability to create a high-quality level of customer service with its advanced features such as auto-receptionist you’re able to choose the features and bundles which allow you to maintain a professional image that supports small businesses in competing with their larger competitors while keeping a handle on the costs.
Here is how one of our customers, Cedars School, found the switch to Dial 9: “We have made enormous savings over our previous BT system - around 90% saved in one year!
The service has not let us down even once and we now have phone capabilities that are far beyond what we have previously been able to do. It really feels like this kind of capability should cost WAY more than it does.”
When they compare their new service to the one they received from a big telecoms firm, the difference is vast. Not only do they receive a more tailored, fit-for-purpose system but the price reduction is significant.
Being able to tailor their solution to their business has not only allowed them to control their costs and manage their budgets going forward, but it also has improved the level of customer service they’re able to provide.
How to save money using VoIP
When we think about cost cutting, we often associate it with downgrading a service. But with VoIP’s flexible pricing, you might be able to get more for your budget than you expect. Many providers offer flexible services, allowing you to control your costs while maintaining the features and quality you need.
If you’re looking to reduce your communication costs when using VoIP then make sure you consider the following:
Flexibility
Many VoIP solutions provide the opportunity to add or remove seats immediately. That means you aren’t paying for a phone line for a team member who’s left the business or if you’ve got a new starter you can set up that line straight away, with no hassle. This level of flexibility controls your costs and puts you firmly in charge.
No strings
Unlike other business services, there are plenty of no-contract, rolling monthly packages for VoIP solutions. There’s no worry about being locked into a lengthy, expensive contract if you’re no longer happy. Instead, if you aren’t seeing value from the solution, or experiencing poor customer service you can end your contract without penalty, reducing the financial burden on your small business.
No hidden costs
Look out for transparent pricing from VoIP solutions. With packages laying out all costs from the start it’s easier to predict what your bills will be and to make changes if you need to reduce them. The lack of hidden costs makes life far easier for small businesses that need to keep a firm grasp on their budget while minimising their outgoings. At Dial 9 we aim to make our pricing easy and transparent. Take a look at how we calculate your package price.
Choice of provider
Unlike the traditional landline market which is dominated by the big players, the VoIP market has lots of smaller businesses offering amazing value and great service.
Choose the right call bundle
VoIP providers often have different choices of bundles allowing you to adapt packages to your specific needs and fully control your costs. For those just getting started with VoIP your provider might be able to advise on which bundle will best suit your needs. At Dial 9 we’re always happy to advise which bundle suits your needs, get in touch if you need help.
VoIP solutions designed for you
When you’re choosing a new VoIP provider it’s key to ensure you can customise your service to your needs to ensure you are getting the best deal for your budget.
The flexibility of both VoIP and your provider is the key to saving on your communication costs. Whether it’s adding or removing users when they aren’t needed, or selecting the features that you need and directly benefit your business, you’re able to access a high-quality, professional communication system without the hefty price tag. But it also means you can be selective about which features you need, and which are a drain on your budget.
For any small business looking to find the most cost-efficient VoIP system and then wanting to manage their costs going forward the key is choosing the right provider. Dial 9 offers a flexible VoIP solution that’s bursting with features and perfect for small businesses putting control of your communication costs in your hands. Discover our business package and whether it’s right for you.
